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Moved renewal rate with response routing — here's our setup

ruth_nair_33972

Trying to get journey alerts right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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cole_nair_bb846

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

zoe_boyd_4c1cc

Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.

cole_trin_b2a82

Following. We're about to do the same thing for renewals at risk.

dana_pratt_2045c

Spent a week on this. The fix was tying the in-app survey to the account owner field.

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