Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Same setup here. In our case it came down to session replay being too broad.
Spent a week on this. The fix was tying response routing to the account owner field.
We hit this too. Scoping CES tracking to renewals at risk first made it manageable.
