We measured response rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?
+1. The Intercom step is where ours kept breaking.
Spent a week on this. The fix was tying session replay to the account owner field.
Worth checking your CES window. Ours was skewed until we narrowed it.
We hit this too. Scoping response routing to self-serve users first made it manageable.
+1. The Segment step is where ours kept breaking.