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Rate limits when backfilling the feedback widget via the API?

felix_lund_cbd76

We measured the health score before and after turning on response routing. The result surprised us. Anyone seen the same?

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tom_voss_926c2

We measure the health score weekly now and it's made the feedback widget decisions much easier.

cole_hale_124dc

Following. We're about to do the same thing for trial users.

dana_dunn_3b595

Following. We're about to do the same thing for our SMB tier.

gus_nair_3e419

Honestly CSAT surveys didn't move time-to-resolution for us. Segment did more.

kiran_akoto_a572f

We measure CSAT weekly now and it's made CES tracking decisions much easier.

gus_sato_18d47

Curious what cadence you landed on. We over-asked and CSAT tanked.

kiran_okafor_946f2

+1. The Salesforce step is where ours kept breaking.

omar_nair_4a1d0

We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.