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Stopping the health score from sliding after we switched CRMs last month?

nadia_trin_651a5

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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CRM Migration

Comments

ravi_voss_36d24

Honestly NPS surveys didn't move CSAT for us. Marketo did more.

dana_trin_6923a

Worth checking your CES window. Ours was skewed until we narrowed it.

elena_marsh_73030

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

omar_ng_05462

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

carl_pace_d2ff8

Following. We're about to do the same thing for enterprise accounts.

mira_mehta_15a4e

Worth checking your CSAT window. Ours was skewed until we narrowed it.

liam_soto_4b6fd

Spent a week on this. The fix was tying dashboards to the account owner field.