nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

journey mapping behaving oddly since we switched CRMs last month — ideas?

wade_frei_a194d

We measured churn before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Journey Mapping

CRM Migration

Comments

hana_lund_d3eaa

Honestly journey mapping didn't move time-to-resolution for us. Jira did more.

sam_calvi_89bdc

Honestly dashboards didn't move churn for us. Intercom did more.

esme_hale_9d4ac

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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