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Small win: response routing caught a churn risk early

mira_sato_14cc5

We measured CSAT before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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ned_carr_78c74

Spent a week on this. The fix was tying the feedback widget to the account owner field.

esme_boyd_3c8ce

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

nina_quinn_323a2

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

wade_quinn_cc3d5

+1. The Marketo step is where ours kept breaking.

paul_frei_c57db

+1. The Marketo step is where ours kept breaking.

nina_pace_ae287

Worth checking your CES window. Ours was skewed until we narrowed it.

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