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Roles and permissions for renewals at risk on the segments?

theo_voss_165e7

Posting this for our SMB tier. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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sofia_frei_caece

Spent a week on this. The fix was tying the in-app survey to the account owner field.

zoe_lund_7223c

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

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