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Reusable session replay setup we share with new CSMs

esme_holt_940c0

We measured the health score before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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nadia_lund_a02d7

Worth checking your CSAT window. Ours was skewed until we narrowed it.

yuki_carr_33e42

We hit this too. Scoping CSAT surveys to new onboarding cohorts first made it manageable.

sofia_webb_280fd

Following. We're about to do the same thing for renewals at risk.

esme_holt_940c0

We measure response rate weekly now and it's made CSAT surveys decisions much easier.

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