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SSO question affecting who sees CSAT surveys

diego_dunn_08c5a

We're working through CES tracking and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

sam_dunn_1780e

Worth checking your NPS window. Ours was skewed until we narrowed it.

paul_quinn_5d333

Curious what cadence you landed on. We over-asked and renewal rate tanked.

omar_nair_67ee0

Worth checking your response rate window. Ours was skewed until we narrowed it.

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