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Is there a way to break out CSAT by renewals at risk?

diego_pace_d6f7d

We're working through segments and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

zoe_calvi_42846

Worth checking your NPS window. Ours was skewed until we narrowed it.

ivy_rourke_40df4

+1. The Jira step is where ours kept breaking.

sofia_voss_a30c5

Spent a week on this. The fix was tying journey alerts to the account owner field.

sofia_vance_5f156

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

aisha_webb_e7476

We measure time-to-resolution weekly now and it's made dashboards decisions much easier.

tara_voss_61f01

+1. The HubSpot step is where ours kept breaking.