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What worked for us setting up NPS surveys

diego_okafor_65026

We measured CSAT before and after turning on session replay. The result surprised us. Anyone seen the same?

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aisha_calvi_6ce5c

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.

nina_marsh_a58ff

Worth checking your CES window. Ours was skewed until we narrowed it.

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