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Best way to set up the in-app survey for self-serve users?

marcus_dunn_ab687

Posting this for our SMB tier. We care most about churn and I'm not sure NPS surveys is the lever. Talk me out of it?

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gus_voss_6695d

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

maya_ng_a22dc

We measure time-to-resolution weekly now and it's made response routing decisions much easier.

tara_ng_71349

Have you tried routing it through Intercom? Fixed the response rate gap for us.

mira_sato_9c46f

We measure CSAT weekly now and it's made journey mapping decisions much easier.

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