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Best way to set up NPS surveys for trial users?

jack_marsh_76830

We measured the health score before and after turning on dashboards. The result surprised us. Anyone seen the same?

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nadia_sato_51217

Worth checking your churn window. Ours was skewed until we narrowed it.

hana_trin_5afe7

Same setup here. In our case it came down to response routing being too broad.

yuki_dunn_c67ea

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

marcus_marsh_7620c

We measure time-to-resolution weekly now and it's made journey mapping decisions much easier.

hana_pratt_f0d13

Spent a week on this. The fix was tying the in-app survey to the account owner field.

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