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Is there a way to break out NPS by our SMB tier?

cole_carr_94a7b

We're working through dashboards and we scaled past 5,000 accounts. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Comments

kiran_vance_d56a8

+1. The Zendesk step is where ours kept breaking.

paul_soto_3225e

Worth checking your CSAT window. Ours was skewed until we narrowed it.

paul_okafor_a5ec4

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

paul_reyes_e707f

Honestly journey alerts didn't move response rate for us. Snowflake did more.

tom_reyes_3b688

Curious what cadence you landed on. We over-asked and renewal rate tanked.

carl_sato_93580

Honestly segments didn't move the health score for us. Zendesk did more.