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dashboards behaving oddly since we moved to a quarterly cadence — ideas?

lena_rourke_05954

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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Comments

maya_rourke_718b3

Curious what cadence you landed on. We over-asked and CSAT tanked.

lena_sato_b3ce8

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

aisha_carr_be6e0

Curious what cadence you landed on. We over-asked and churn tanked.

esme_pace_7a0af

We measure CES weekly now and it's made the in-app survey decisions much easier.

bea_vance_05093

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

lena_reyes_35fe5

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.