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Rate limits when backfilling session replay via the API?

wade_carr_940ec

Quick one. Since we added a second product line, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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sofia_webb_1cc3c

We measure churn weekly now and it's made journey mapping decisions much easier.

maya_ng_923eb

Same setup here. In our case it came down to journey mapping being too broad.

carl_frei_b0b99

Have you tried routing it through Snowflake? Fixed the NPS gap for us.

tom_voss_9506a

+1. The HubSpot step is where ours kept breaking.

dana_akoto_79c30

Curious what cadence you landed on. We over-asked and response rate tanked.

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