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Stopping NPS from sliding after volume tripled after launch?

theo_sato_b6871

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure dashboards is the lever. Talk me out of it?

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nina_nair_9bea6

Worth checking your response rate window. Ours was skewed until we narrowed it.

marcus_quinn_67287

Curious what cadence you landed on. We over-asked and the health score tanked.

priya_holt_697a5

Following. We're about to do the same thing for enterprise accounts.

esme_vance_ddf31

Have you tried routing it through Intercom? Fixed the CES gap for us.

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