We measured the health score before and after turning on session replay. The result surprised us. Anyone seen the same?
We measure CES weekly now and it's made the in-app survey decisions much easier.
Have you tried routing it through Zapier? Fixed the CSAT gap for us.
Same setup here. In our case it came down to NPS surveys being too broad.
Worth checking your the health score window. Ours was skewed until we narrowed it.