nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is there a way to break out CES by our SMB tier?

lena_voss_56fc8

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

Find more posts tagged with

CES

Comments

felix_hale_199af

Spent a week on this. The fix was tying the feedback widget to the account owner field.

lena_voss_0ef10

Spent a week on this. The fix was tying CES tracking to the account owner field.

kiran_rourke_15398

We measure churn weekly now and it's made NPS surveys decisions much easier.

ruth_marsh_77b58

We measure churn weekly now and it's made the in-app survey decisions much easier.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of