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Moved renewal rate with segments — here's our setup

aisha_soto_4a30b

Posting this for new onboarding cohorts. We care most about CSAT and I'm not sure CES tracking is the lever. Talk me out of it?

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bea_akoto_808f0

Same setup here. In our case it came down to journey mapping being too broad.

jack_ng_dada6

We measure response rate weekly now and it's made response routing decisions much easier.

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