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How do you handle response routing when volume tripled after launch?

lena_ng_73222

We're working through auto-theming and we moved to a quarterly cadence. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Response Routing

Comments

marcus_webb_a07b5

Have you tried routing it through Marketo? Fixed the renewal rate gap for us.

diego_okafor_8304e

Following. We're about to do the same thing for new onboarding cohorts.

ivy_sato_5f807

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

esme_calvi_6059e

Have you tried routing it through Snowflake? Fixed the the health score gap for us.

zoe_trin_e0ff4

Have you tried routing it through Zapier? Fixed the NPS gap for us.