Quick one. Since we switched CRMs last month, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
Honestly CES tracking didn't move NPS for us. Zapier did more.
Curious what cadence you landed on. We over-asked and the health score tanked.
Honestly journey mapping didn't move CES for us. Salesforce did more.