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API to update segments in bulk?

nina_vance_a0054

Quick one. Since we added a second product line, our time-to-resolution has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

esme_pratt_8ceb3

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

carl_webb_1afb6

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

felix_voss_fd548

Honestly CES tracking didn't move the health score for us. Zendesk did more.

nina_mehta_89998

Worth checking your the health score window. Ours was skewed until we narrowed it.

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