Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a segments config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.
