We're working through response routing and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Spent a week on this. The fix was tying journey alerts to the account owner field.
Following. We're about to do the same thing for self-serve users.
Honestly segments didn't move NPS for us. Snowflake did more.
Same setup here. In our case it came down to session replay being too broad.
