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How do you handle session replay when we rolled it out to the support team?

ned_pace_2bb84

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure the in-app survey is the lever. Talk me out of it?

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Session Replay

Comments

felix_marsh_d1fe3

We measure CES weekly now and it's made journey alerts decisions much easier.

paul_vance_883c2

Same setup here. In our case it came down to the in-app survey being too broad.

aisha_pratt_2bf72

+1. The Intercom step is where ours kept breaking.

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