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Reusable journey alerts setup we share with new CSMs

mira_pace_c5540

We measured CES before and after turning on segments. The result surprised us. Anyone seen the same?

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cole_voss_c57fd

Following. We're about to do the same thing for new onboarding cohorts.

hana_trin_b332c

We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.

carl_voss_1abe9

Honestly response routing didn't move NPS for us. HubSpot did more.

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