Trying to get the in-app survey right for renewals at risk. The defaults don't quite fit. What did you change?
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure the health score weekly now and it's made session replay decisions much easier.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Have you tried routing it through Zapier? Fixed the churn gap for us.
