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Rate limits when backfilling CSAT surveys via the API?

yuki_pratt_a18df

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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cole_calvi_c7b8b

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

nadia_soto_2f586

+1. The Salesforce step is where ours kept breaking.

priya_webb_d88cd

Same setup here. In our case it came down to auto-theming being too broad.

elena_frei_a0680

Worth checking your response rate window. Ours was skewed until we narrowed it.

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