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Stopping churn from sliding after volume tripled after launch?

esme_trin_d4c14

Trying to get journey mapping right for enterprise accounts. The defaults don't quite fit. What did you change?

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cole_mehta_5f982

Honestly journey mapping didn't move churn for us. Zendesk did more.

sam_nair_10bd2

Have you tried routing it through Segment? Fixed the CSAT gap for us.

ravi_ng_6d4b9

We hit this too. Scoping response routing to our SMB tier first made it manageable.

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