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How do you handle CES tracking when we moved to a quarterly cadence?

lena_pratt_9eb02

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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nina_pace_6a9e4

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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