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journey mapping behaving oddly since we added a second product line — ideas?

tom_hale_7e304

We measured renewal rate before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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Journey Mapping

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marcus_sato_c84b1

Following. We're about to do the same thing for our SMB tier.

yuki_quinn_ad850

We measure the health score weekly now and it's made response routing decisions much easier.

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