Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to dashboards being too broad.
Curious what cadence you landed on. We over-asked and response rate tanked.
