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How we cut NPS reporting from days to minutes

lena_akoto_3150e

We measured response rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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ned_sato_41c1f

We measure the health score weekly now and it's made NPS surveys decisions much easier.

nadia_hale_d2087

Spent a week on this. The fix was tying CES tracking to the account owner field.

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