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Our playbook for journey mapping across renewals at risk

wade_voss_f8d14

Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a session replay config issue or are we reading it wrong?

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omar_voss_4b685

Spent a week on this. The fix was tying the feedback widget to the account owner field.

owen_reyes_9a1ff

Honestly NPS surveys didn't move response rate for us. Salesforce did more.

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