Half our team lives in HubSpot, so getting segments data in there matters. How clean has that been for you?
Same setup here. In our case it came down to session replay being too broad.
Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.
Honestly response routing didn't move CSAT for us. Intercom did more.
Following. We're about to do the same thing for renewals at risk.