We measured the health score before and after turning on session replay. The result surprised us. Anyone seen the same?
Same setup here. In our case it came down to the in-app survey being too broad.
Worth checking your CES window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying dashboards to the account owner field.
Following. We're about to do the same thing for self-serve users.
