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How do you handle CSAT surveys when we moved to a quarterly cadence?

sofia_pratt_17b36

We measured CSAT before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Comments

priya_pratt_9ff95

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

paul_trin_6412d

+1. The Snowflake step is where ours kept breaking.

dana_soto_ff0a8

Have you tried routing it through Marketo? Fixed the renewal rate gap for us.

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