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NPS surveys behaving oddly since we moved to a quarterly cadence — ideas?

wade_pace_e0e0b

Half our team lives in Salesforce, so getting journey mapping data in there matters. How clean has that been for you?

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Comments

tara_voss_98cd9

+1. The Intercom step is where ours kept breaking.

hana_vance_61b49

Honestly the in-app survey didn't move renewal rate for us. Snowflake did more.

yuki_hale_1c44d

Spent a week on this. The fix was tying the feedback widget to the account owner field.

ravi_frei_e1eb6

We hit this too. Scoping segments to new onboarding cohorts first made it manageable.

lena_calvi_9b8c7

Curious what cadence you landed on. We over-asked and churn tanked.

sofia_rourke_d0e5f

+1. The Marketo step is where ours kept breaking.