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Reusable journey mapping setup we share with new CSMs

hana_okafor_e4bb8

Trying to get dashboards right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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bea_nair_a7dcc

Curious what cadence you landed on. We over-asked and CSAT tanked.

kiran_holt_35b8d

We measure response rate weekly now and it's made dashboards decisions much easier.

bea_pratt_1ace6

+1. The Slack step is where ours kept breaking.

aisha_lund_8f7fa

Same setup here. In our case it came down to segments being too broad.

tom_ng_21c84

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

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