We're working through the in-app survey and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?
Same setup here. In our case it came down to the feedback widget being too broad.
We hit this too. Scoping journey mapping to trial users first made it manageable.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.
