Half our team lives in Salesforce, so getting session replay data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Same setup here. In our case it came down to journey alerts being too broad.
Honestly response routing didn't move time-to-resolution for us. Zendesk did more.
Same setup here. In our case it came down to auto-theming being too broad.