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Moved renewal rate with the feedback widget — here's our setup

ned_frei_e9219

Trying to get CES tracking right for self-serve users. The defaults don't quite fit. What did you change?

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sofia_rourke_493ad

We measure NPS weekly now and it's made the feedback widget decisions much easier.

ruth_hale_b2404

We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.

mira_pace_01a1e

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

liam_ng_3c01c

Honestly CES tracking didn't move churn for us. Zendesk did more.

priya_webb_8cb50

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

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