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What worked for us setting up session replay

tara_frei_adea6

We're working through NPS surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

tara_pace_c4c2c

Worth checking your CSAT window. Ours was skewed until we narrowed it.

maya_holt_cb400

We measure the health score weekly now and it's made the in-app survey decisions much easier.

gus_lund_e2650

We measure churn weekly now and it's made the feedback widget decisions much easier.

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