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Roles and permissions for renewals at risk on the CSAT surveys?

kiran_soto_bb5b8

Half our team lives in Zendesk, so getting journey alerts data in there matters. How clean has that been for you?

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tom_voss_9506a

Same setup here. In our case it came down to journey alerts being too broad.

marcus_webb_a07b5

+1. The Zendesk step is where ours kept breaking.

wade_trin_2bfeb

Honestly journey alerts didn't move the health score for us. Marketo did more.

felix_akoto_b28a9

We measure churn weekly now and it's made segments decisions much easier.

nadia_lund_67b0c

Following. We're about to do the same thing for new onboarding cohorts.

tom_webb_f595d

Curious what cadence you landed on. We over-asked and churn tanked.

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