Quick one. Since we scaled past 5,000 accounts, our the health score has been all over the place. Is that a response routing config issue or are we reading it wrong?
Following. We're about to do the same thing for self-serve users.
We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.
Curious what cadence you landed on. We over-asked and NPS tanked.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Spent a week on this. The fix was tying response routing to the account owner field.
+1. The Intercom step is where ours kept breaking.
