Posting this for trial users. We care most about churn and I'm not sure CSAT surveys is the lever. Talk me out of it?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.
Following. We're about to do the same thing for renewals at risk.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
Curious what cadence you landed on. We over-asked and the health score tanked.
