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Best way to set up response routing for renewals at risk?

kiran_trin_ab34c

We measured response rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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Response Routing

Comments

carl_webb_1b5b6

Same setup here. In our case it came down to session replay being too broad.

carl_frei_180f8

Worth checking your NPS window. Ours was skewed until we narrowed it.

nadia_dunn_e1eff

Curious what cadence you landed on. We over-asked and CSAT tanked.

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