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How do you handle NPS surveys when volume tripled after launch?

yuki_rourke_18338

Trying to get auto-theming right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

priya_calvi_e90aa

Curious what cadence you landed on. We over-asked and renewal rate tanked.

yuki_holt_f647e

Curious what cadence you landed on. We over-asked and NPS tanked.

felix_pace_31365

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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